Our 90-Day Standing-Up Guarantee
We believe getting dressed should be simple and dignified. If your Uprite products haven't made that easier within 90 days of delivery, contact us for a full refund of the product price — and you keep the free digital guides. No hoops.
How to Start a Return or Refund
Email us at hello@tryuprite.com with your order number and a short note about the issue. We'll reply within 1 business day with the next steps and, where a return is required, the return address.
Please don't send items back before contacting us — returns received without prior arrangement may not be processed.
Return Window & Condition
- You have 90 days from the delivery date to request a return.
- For a change-of-mind return, items should be in re-saleable condition. Because our guarantee is about whether the product actually works for you, normal everyday use is fine.
- Digital guides are non-returnable once downloaded, as they cannot be returned. This does not affect your rights for faulty products.
Refunds
Once your return is approved (or your guarantee claim is accepted), we'll refund the product price to your original payment method. Refunds are typically processed within 5–10 business days. Depending on your bank, it may take a few extra days to appear.
Original shipping charges are non-refundable except where the item is faulty or the return is required under the Australian Consumer Law.
Return Shipping
- Faulty, damaged, or incorrect items: we cover return shipping and will send a replacement or full refund, including original shipping.
- Change of mind: the customer is responsible for return postage.
Damaged or Faulty Items
If your order arrives damaged or develops a fault, email hello@tryuprite.com with a photo of the issue and your order number. We'll make it right with a replacement or refund.
Your Australian Consumer Law Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 90-day guarantee is offered in addition to these rights, not instead of them.
Contact
Uprite — hello@tryuprite.com